Helping organizations strengthen their intranets, learning platforms, and employee systems through thoughtful discovery, facilitation, and product ownership.
With creativity,structure, andfollow-through,I help organizations understand what employees need and improve how they access information to get work done.
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Services I Offer
I work best with organizations of 200+ employees and complex internal needs - like intranets, learning platforms, digital signage, and other employee-facing systems. I'm not primarily a designer or content writer - I'm the person who leads discovery, facilitates stakeholder alignment, and ensures your systems truly serve the people using them.
Understanding employee needs, creating requirements, and managing the process from discovery through implementation.
Web & Content Management
Ongoing platform and content management - keeping systems current, visually engaging, and user-friendly.
UX Research & Process Mapping
Conducting user research with employees and stakeholders, mapping workflows, and identifying pain points to understand what's working and what isn't.
Platform Selection & Implementation
Facilitating cross-functional teams through vendor evaluation, requirements gathering, and selection processes.
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How I Work
My approach is built around your needs.
Collaboration
Every project starts with conversation - understanding your organization, your people, and what needs to work better.
Creativity
I bring structure and curiosity to complex problems - asking the right questions and facilitating teams to find solutions that actually fit your organization.
Commitment
I follow through - from discovery to implementation, ensuring systems work for the people who use them.
Colleagues and clients from different roles and projects share their experiences collaborating with me. Find out what working together looks like.
Hope is unfailingly practical, pleasant, and effective. She is one of my absolute favorite clients I have worked with. We worked together for close to 8 years as product owner/tech lead, and every single day of collaboration was a delight, even when we were facing difficult organizational or technological challenges together.
Hope's ability to quickly understand technical capabilities and to align competing priorities was invaluable in our projects together. I was particularly impressed by her ability to oversee a re-platforming project involving multiple internal and external stakeholders while keeping everybody moving towards the same goal.
Hope would be an invaluable asset on any team seeking an effective communicator, manager, or product owner.
Josh Lee
Open Source Advocate @ Altinity (Contractor I worked closely with during my time as Web Content Strategist/Product Owner at Green Mountain Power)
It’s hard to write a short testimonial for Hope because she’s just that good. She’s dependable, proactive, incredibly skilled, and always one step ahead—anticipating needs, solving problems before they appear, and always willing to add a fresh perspective. Working with her is a joy from start to finish. Recommending her is easy.
Jennifer Weintraub
Associate Director, Product MarketingYPrime
Hope is a talented, thoughtful, and detail-oriented content manager and content creator. In the 7+ years we collaborated at GMP, she continuously found ways to improve and simplify the website for customers. A great person to have on your team!
Jeremy Brault
Product Designer, Creative Developer @ Brault & Barnes(Contractor I worked closely with during my time as Web Content Strategist/Product Owner at Green Mountain Power)
Working with Hope at Green Mountain Power gave me a close up view of her many insights and creative ideas. Hope excels at creative problem solving, common sense approaches, and speaking up when a steadying voice is needed. She works well with other people and when in doubt, gracefully yields the stage. Hope's compassion and determination are assets to any task, and her collaborative leadership style is versatile. Would absolutely work with her again.
Brie Hoblin
Software Quality Assurance @ Sage Logik, LLC (Contractor I worked closely with during my time as Web Content Strategist/Product Owner at Green Mountain Power)
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Ready to Get Started?
Reach out to discuss your intranet, learning platform, or employee-facing systems. I bring discovery, facilitation, and follow-through to help organizations build solutions that work.